ORDERS
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We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty. If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.
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CAN I MAKE CHANGES TO MY ORDER?
Yes, when you want to make a change to your order, please contact us right away at info@dalstrong.com with your Order ID so that we can better assist you. -
Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. We are now accepting installment pay with Klarna. to learn more, click here
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I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?
We are always here for you to ensure that your Dalstrong experience is exceptional. If you are missing a product from your order, please contact us at info@dalstrong.com and we will be happy to assist you. Please note that because we coordinate with Amazon’s vast warehouse system, sometimes orde... -
We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your c...
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WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG PRODUCT?
Dalstrong has a limited lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable. Despite our policy, we are a family-owned company and ... -
WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.