ORDERS

  • CAN I CANCEL MY ORDER?

    We offer an industry record-length 70-day full money back guarantee (including the shipping) and a limited lifetime warranty. If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

  • CAN I MAKE CHANGES TO MY ORDER?

    Once an order has been placed, it cannot be modified or adjusted, as it immediately enters our processing system to ensure quick fulfillment. If you wish to make a change, you may need to wait until the order arrives and then request a return or exchange in accordance with our return policy.

  • HOW CAN I PAY FOR MY ORDER?

    Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. We are now accepting installment pay with Klarna. to learn more, click here

  • I AM MISSING A PRODUCT FROM MY ORDER. WHAT CAN I DO?

    We are always here for you to ensure that your Dalstrong experience is exceptional. If you are missing a product from your order, please contact us at info@dalstrong.com and we will be happy to assist you. Please note that because we coordinate with Amazon’s vast warehouse system, sometimes orde...

  • IS IT SAFE TO ORDER ONLINE?

    We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your c...

  • WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

    Dalstrong has a limited lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable. Despite our policy, we are a family-owned company and ...

  • WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?

    You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.